Complaint about lost baggage and very terrible customer service support

<p>My brother flew with Emirates on 8th of Jan 2017 from South Africa to Iran . When he arrived , he couldn`t find his baggage . He opened a case and since then whenever he called to follow up , they told him he is going to receive it the next day . I decided to check it from South Africa . In the receipt that my brother has received , there is a website :WWW.Emirates.Com/Bags . I checked there and when I called the written contact details for JHB ( ********** 155) . I was on the phone more than 30 minutes . I talked to two different persons ( Jousef and Agnese , not sure about the spelling) . They refered me to those agents which handle the baggages delivey . I explained and asked couple of times that I haven`t dealt with those agent and I bought the ticket from Emirates and Emirates has lost my baggage ,So please provide me with a contact details of the relevant department . But they gave me the email address of the handling baggage agent in destination airport .</p> <p> </p> <p>This is really ridiculous for the first worldwide airline . </p>