Comair poor service and no assistance

We booked flights to fly to Ireland via Dubai on the 23 June 2020. These subsequently were cancelled by Emirates due to Covid 19, as we booked through Comair via Discovery Vitality we contacted them first regarding a refund, we were in contact with Leana Kotze at Comair. We were told that we were not entitled to a full refund as they would be deducting various amounts for admin ect. This is despite Emirates stating on various platforms that customers who were effected by Covid 19 were entitled to a FULL refund. Leana from Comair has since told us to contact Emirates. We emailed Emirates numerous times before we got a response and their response was that we would have to contact Comair, We are now highly frustrated as these were for flights for five people and cost a lot of money. Where do we go from here?????????. This is not by our doing that we cannot fly and nobody at Comair or Emirates is willing to assist us