Burn Incident on Emirates Flight

This post is on behalf of Robert Birk <br> <br> On Emirates Flight EK764 to Dubai on 17 Sept. 2015, a stewardess bumped my tray and my hot coffee spilt onto my lap and burnt my leg. Only after I made a fuss did someone give me burn cream, and pyjamas to change into. I declined another seat. At no time did anyone check on me. <br> <br> On 7 Oct., when I was home, I emailed my travel agent, Susan, at e-Travel in Cape Town with my complaint and she forwarded it on to Emirates.<br> <br> On 15 Oct. I received a mail from Ronel Mostert, Customer Affairs at Emirates, expressing concern that I bumped my coffee into my lap and confirming what she had been told had taken place. <br> <br> On 20 Oct. I wrote back to Ronel confirming that the stewardess knocked the coffee over not me. She responded that although I wasn't happy with their response they had fully investigated the issue and had nothing further to add.<br> <br> At no time were Emirates staff prepared to accept responsibility for the incident or apologise for it, which left me with a very bad taste in my mouth. I of course won't travel Emirates again, but that is clearly not of concern to them.<br> <br> Thank you<br> Robert Birk<br>