Bad Service from the call center consultants

It has been such a displeasure dealing with emirates, this is where my journey of displeasure starts.

I paid for an additional leg room and paid for seat 24C, I paid R1200 for that extra leg room. I noticed that the passenger had a character on her name that needed to be removed and had called in to remove the character and was charged an additional R620. This was not an issue as the error was on our side. When the passenger arrived at the airport her seat had been changed and she was given an ordinary seat 44G. I called the call center and was told that the seat was not guaranteed, how so? when I had paid for the seat. Had it been an ordinary seat that I had requested for I would have fully understood. The agent further goes on to say that I should have been told that I would lose the seat after the name change had been done. What I do not get is what does the name have to do with the seat. Had I been told that we could still use the extra leg seat that was purchased on the leg coming back I would have been fine with that. The agent is telling me that I can not get a guarantee for the refund. NOT ACCEPTABLE.To top it all, the agent was refusing for me to speak to a manager, epic fail from Emirates.I would like to be refunded on that extra leg room seat that was paid for.

When I called in to request for the refund the consultant at the call center gave me a run around, when I requested to speak to a supervisor he refused. I think this is what they are taught by their team leaders. which is absolutely disgusting by them. This was on the 05th January on the 02nd February I called in again and was made to hold the line. Was put on hold for more 30 minutes and was on the call for more than 1 hour. The consult Kaustubh refused for me to speak to a supervisor and advised that he will drop the phone on my ear.

Kaustubh was so rude speaking over me while I was trying to speak. Is this how the consultants are taught to speak to customers at Emirates??? Is this the world class service that we are promised. My dissatisfaction and disgust is beyond me by the service that I received from Emirates