BAD CUSTOMER SERVICE

i wish to complain about the front desk check in counter. My boarding pass for my connecting flight to Durban was not issued on the self check in counter. So I went to a check in counter at Dubai airport on the 13 May 2026 for the same to be issued. To my great astonishment, the check in lady there refused to provide me with my boarding pass.

For your information, I have a Mauritian passport. I am married to a South African for the past 3 years and I have a valid spousal visa on my passport. I am staying in South Africa with my husband for over 3 years now. The check in lady and the supervisors at the counter demanded that I have a return ticket to Mauritius. Only then they would issue me my boarding pass . This was unacceptable Despite showing them my valid spousal visa which is only expiring in 2028, they refused to issue my boarding pass. I had no choice and was under immense pressure to book an air ticket to Mauritius. Otherwise, the boarding gates were going to close and I would have been stranded in Dubai. The Air Mauritius ticket costed me around 14 000 rand. This was out of my financial budget as I was not planning to go to Mauritius in the next 6 months. And now, if I have to change to a date when I want to go to Mauritius I have to pay another 3000 Rand to do that. On the Emirates website under the return/onward ticket information, it is clearly mentioned that passengers do not need a return ticket if they have a visa longer than 12 months and without an endor*****t on the visa to have a ticket. I have attached my spousal visa as well. Please see that I have a valid visa and without any endor*****t on it to have a return air ticket. Now based on this negative experience with emirates airlines and emirates personnel, I have come to the realisation that Emirates airline is a ruthless, unfair and heartless airline. Emirates airline does not truly care about the well being and happiness of their passengers and they unfairly withhold a passenger boarding pass to achieve their own selfish goals. I have realised that Emirates falsely and cunningly projects themselves as a caring and good airline. However, this is not true.