BAD BAD SERVICE

My daughter is flying to Germany for the first time on Sunday. During Covid time we are extremely anxious and need all the support and peace of mind that she will be OK. I need to change the connecting flight as the time is just not enough for her to get to her next boarding gate. There recommendation was not accomodating. This passed week I've been trying to get hold of Emirates on all their contact detail including there chat on line! I wish i can share the pictures of the time lines i was waiting (max 1hour.13 sec) and not been helped. The chat online cut me out and today I got a email of Emirates referring me to go to their website again to connect. This is unacceptable as I am a long time loyal client .... seriously considering to change I service provider....