Appalling service from Emirates and Dubai airport

Emirates airline has completely failed the passengers stuck in Dubai Airport. Not only did they depart Johannesburg after the big storms had already flooded Dubai Airport but there are no lounges, no hotels and 8 hour queues for passengers to speak to any staff regarding connections or support. Some passengers are stranded for 2 days with flights being delayed 1 hour at a time. The WiFi is overwhelmed and unable to support what’s app calls or entertainment. Online check in has been suspended so passengers have to wait in endless lines to check in in person. The sheer greed of the airline has landed the passengers in this position. Flights should never have left Johannesburg knowing the situation in Dubai. The local office is ineffectual and unable to assist passengers in any way at all - not even to issue vouchers. Where are the ground staff to support passengers. A complete failure of management in every regard.