Appaling Poor Service

My flight has been canceled numerous times now. When you phone them they say they can't help as they also do not know if flights will be suspended again. Surely having paid my ticket the least they can do is get a weeks notice from the destination so you to van be informed timeously. The rules are to do a covid test 72 hours in advance and provide a printed test to the aìrport and Emirates. The test costs R800 and my answer to that was they can't help me as they to have no info until the day before your flight. I find this to be extremely poor service. Surely they as the paid flight airline can push for and ensure timeuous dates if flights will be suspended again. They even seem that you are inconveniencing them for phoning them. Why be in business if this is the manner they treat customers that has paid. Without us they will not even have a job. Why not rather close their doors if their paying customers is an inconvenience to them. They even when speaking to you say OK at the end of their sentences. I find this so rude. They do not even give a email address in which I can let them know about my review