Appaling customer service - Lost Luggage

<p>I’m not one to really complain, let alone complain on social media but after using every platform available to try resolve the issue I have with Emirates Airline, I have been left with no choice. 3 weeks ago I flew with Emirates from Johannesburg via Dubai to London. Upon arrival, it was noted that my luggage had not been dispatched from Johannesburg and would therefore be delayed by a day or two as it would be sent on the next flight. As protocol, I filled out a PIR form and was told I would be contacted as soon as the bag arrives. Needless to say it has now been 3 weeks and I still have not received my luggage. My disappointment, besides the fact that Emirates has LOST my bag lies with their customer service and security measures. In the 3 weeks of this ordeal, I as the customer have had to contact Emirates daily to enquire about my luggage and the status. I have also had to phone each airport separately on numerous occasions to try obtain information of exactly where my luggage is/was. It baffles me as to how an Airline cannot tell me exactly at which airport my luggage is at. Surely with all the security measures in place, luggage cannot be transported from one airport to another without passing through a manifest, yet NO ONE at either airport can answer my question of exactly which airport has my luggage. Furthermore, after writing out a PIR form with all the details of my luggage you still manage to enter the incorrect information on the system, resulting for a search of a bag that I have not even described for a week. The customer service has been absolutely appalling, even your head office in London is of no use. After discussing the above matter with a consultant and requesting that someone calls me back with information, I am told that no one will call or contact me as it is not within your practice and procedures and I will just have to wait till they find my luggage as they cannot answer my questions of which airport my luggage is at. I was also informed further that my luggage has now reached a Level 2 with the tracing team and I will need to wait a further 21days – I mean is this actually a joke, it has been 3 weeks, you can’t locate my bag nor do you even have any idea where it is and now I have to wait another 3 weeks for what!! What exactly happens at Level 2 that should have very well happened at Level 1! You may not carry any liability in regards to your customer’s possessions however it is your RESPONSIBILTY to do your jobs and find my luggage or at least provide information, not mine as a customer cause you clearly *********** in doing it yourselves. What I do know is that for such a highly rated airline, I will never travel with you again due to your lack of customer support and how you treat your customers. Quick to take our money to fly with you, but not quick to help in any way when things go wrong. May this post inform everyone who wishes to use your service the treatment they will receive when they have a problem with your airline!!!</p> <p> </p>