After sales non existent

<p>On an Emirates flight on 13 June 2016 i bought an "Aviator Gents Watch' from the inflight sales. When i arrived home, the watch was found to be faulty. (1 button just falls out!). I contacted Emirates to report it and was given a ref no. i was told to drop the watch at the Emirates office - address would be sent to me - for a refund as replacement is impossible!</p> <p>Still trying to get the address to drop it off at. THey dont answer phones, they dont allow you to enquire on their website either.</p> <p>THey simply choose to avoid all complaints like this. i have spoken to 2 other people who could not contact Emirates either when needed in the past.</p>