3months+ Later Still Awaiting Luggage

Travelled on EK 397 from ****et via Dubai to SA on 01/10/2023. 3 months+ later, including countless calls and emails, I am still trying to get an honest answer regarding the whereabouts of my luggage. All Emirates staff I spoke to over the course of this experience confirmed they do not know who their leadership team is. They also confirmed customers do not have access to managers and supervisors. They promise to escalate and revert, not once has this been honored. All of the aforementioned can be confirmed on the call recording, which as a customer I am not allowed access too. Perhaps the management and leadership team take note of Hello Peter complaints…remaining hopeful. Emirates, here are your references once again: AHL ref. no.: JNBEK29874 and dxb/dxf/*** : Latest updates; from Customer Service Team staff; spoke to Jaideseh 05/01/2023 he advised he is escalating the matter and he Customer Affairs team will contact me. Spoke to Irfan 10/01/2023 he advised the Customers affairs team do not speak to customers and provided the email address. Emails sent 12/01/2023 and 19/01/2023, no acknowledgment or response todate. Emirates, you have not honored your side of the transaction that you have accepted payment for.