3+months Awaiting Feedback on Luggage

Thank you to Ingi and Mr Ali of Emirates for contacting me following my complaint on Hello Peter.

There have always been two issues consistently addressed with Emirates, namely;

Emirates total and consistent disregard for customer service.

This is what I have been dealing with since receiving Emirates' confusing and incorrect email on 01/10/2023.

This has been characterised by inconsistency, disregard, lies, deceit and gas lighting of my experience, rejection of constructive suggestions and reneging of Emirates customer service agreement and commitment.

This has been my consistent issue with Emirates and thus has been a failure of Customer Service and Public Relations by Emirates and associated staff who failed in their duties.

As Mr Ali expressed on the call to me, 23/01/2023, he acknowledges my experience however there is nothing Emirates can do about what has happened, all I need to do is give my PIN code and passport for the situation to be resolved. Once again no acknowledgement of the clients experience, distress, inconvenience or loss.

I am grateful that Ingi and Mr Ali confirmed my luggage is still safe and not destroyed as was communicated to me when I enquired a few weeks ago.

I have every intention of providing the requested information and have now done so. That however only addresses the second issue I have with Emirates.

In addition to the calls made to which there has either been incorrect information or no follow through as promised by Emirates staff, emails which have not been acknowledged, the following is a promise on Emirates website, more evidence of Emirates not delivering basic services.

“Delayed or damaged baggage

If your baggage has been delayed or damaged on an Emirates flight, we will keep you updated at every stage of your claim.”

Emirates did not communicate with me, despite me personally re-communicating my contact details to Emirates on 02/10/2022 both at the Emirates desk at OR Tambo and telephonically on 3/10/2023.

As the 1st issue has still not been addressed my issue and complaint against Emirates remains unresolved.