1st Class seat/experience worse than Economy

I purchased a 1st Class ticket on Emirates from Joburg > London for 28th Feb 2015. The experience was nothing short of TERRIBLE and a complete waste of money on both flights i.e. JNB-DXB & DXB to LHR. Ranging from broken equipment, awful food quality (resulting in diarrhoea), to bad attitude of cabin crew, broken showers in First Class lounge Dubai (Term 3). The head purser on each flight claimed they would submit reports, but no response from Emirates. I further 'detailed' my experiences in writing to JNB and DXB Customer Services, Ref. JNB/X/SG/***. On the 9th March they responded back in email with the following \The events that you have described are being looked into and one of our Customer Affairs Officers will write to you once our review is complete". its now over a month since I wrote my report. I subsequently sent two status requests on the 14/3/2015 and 31/03/2015. I STILL HAVEN'T HEARD NOTHING FROM EMIRATES!!!!<br> I've been a Gold Skywards member for over 10 yrs"