Emirates Holidays
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Emirates Holidays
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Nov '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePR
Prem R
1 reviews | Active since Jul 2020
1 Aug 2026, 17:02
The Palms, Atlantis, Duban
We had our holiday trip to Dubai booked, via Emirates Holidays, Dale Hopcroft, an excellent consultant. We had doubts obout the trip due to military issues in the Middle East. We were assured that everything there is hunky dory. With doubt in mind, we accepted the challenge and ventured out to Dubai. On arrival, words cannot describe the treatment we received. I will describe it as Royalty. Many thanks to Emirates Holidays, Dale and Partnership with Atlantis, The Palms, Dubai. It was a mind blowing experience. A memory of a lifetime, created within a weeks stay at Atlantis, The Palms. Staff went out of their way to make our 47th wedding celebration, a memorable one, including the rest of the stay. All I can say is Wow, Wow. Atlantis and your caring staff, from reception to restaurants and house keeping, a Ten Star to you. Hope this is shared with Atlantis
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Prem R
1 reviews | Active since Jul 2020
1 Aug 2026, 17:02
The Palms, Atlantis, Duban
We had our holiday trip to Dubai booked, via Emirates Holidays, Dale Hopcroft, an excellent consultant. We had doubts obout the trip due to military issues in the Middle East. We were assured that everything there is hunky dory. With doubt in mind, we accepted the challenge and ventured out to Dubai. On arrival, words cannot describe the treatment we received. I will describe it as Royalty. Many thanks to Emirates Holidays, Dale and Partnership with Atlantis, The Palms, Dubai. It was a mind blowing experience. A memory of a lifetime, created within a weeks stay at Atlantis, The Palms. Staff went out of their way to make our 47th wedding celebration, a memorable one, including the rest of the stay. All I can say is Wow, Wow. Atlantis and your caring staff, from reception to restaurants and house keeping, a Ten Star to you. Hope this is shared with Atlantis
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Replies (0)JG
Jason G
1 reviews | Active since Mar 2009
6 Mar 2026, 16:04
Emirates not helping with cancellation of hotel booking booked through them! Middle East crisis means nothing to them
So there is a crisis in the Middle East and travel is restricted. I book a hotel room through Emirates and kindly ask that they review it because of the fact that travel is restricted. This is the response I got: Dear Jason Le Grange, Greetings from Emirates Skywards Hotels With reference to your booking ID *** as detailed below: Hotel: Avion Hotel City/Country or Region: Mumbai/India Arrival: March 11, 2026 Departure: March 12, 2026 Thank you for your email. Please carefully review the details of your booking. As per the fare rules and policy, once the reservation is confirmed, it cannot be cancelled, changed, or refunded for any reason, and Skywards Miles cannot be reinstated, to the extent permitted by law. If you have any proof that you will be traveling to the Middle East, or evidence that your travel plans require entering this country, please provide the relevant documents so we can review the case further. Should you need any assistance or have any questions, please feel free to contact us. Kind regards, Emirates Skywards Hotels customer service So I guess don't waste your time being a loyal member with them because they don't care. They remind you of the restrictions of the booking that you have no control over. Wow. Unbelievable.
Helpful (0)
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Jason G
1 reviews | Active since Mar 2009
6 Mar 2026, 16:04
Emirates not helping with cancellation of hotel booking booked through them! Middle East crisis means nothing to them
So there is a crisis in the Middle East and travel is restricted. I book a hotel room through Emirates and kindly ask that they review it because of the fact that travel is restricted. This is the response I got: Dear Jason Le Grange, Greetings from Emirates Skywards Hotels With reference to your booking ID *** as detailed below: Hotel: Avion Hotel City/Country or Region: Mumbai/India Arrival: March 11, 2026 Departure: March 12, 2026 Thank you for your email. Please carefully review the details of your booking. As per the fare rules and policy, once the reservation is confirmed, it cannot be cancelled, changed, or refunded for any reason, and Skywards Miles cannot be reinstated, to the extent permitted by law. If you have any proof that you will be traveling to the Middle East, or evidence that your travel plans require entering this country, please provide the relevant documents so we can review the case further. Should you need any assistance or have any questions, please feel free to contact us. Kind regards, Emirates Skywards Hotels customer service So I guess don't waste your time being a loyal member with them because they don't care. They remind you of the restrictions of the booking that you have no control over. Wow. Unbelievable.
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Replies (0)DO
Dale O
1 reviews | Active since Mar 2014
15 Nov 2025, 14:25
Emirates Holidays Misleading Information & Shockingly Unfair Refund Policy
I booked a trip to Dubai through the Emirates Holidays website — full package including flights, accommodation, and transfers. At no point during the booking process does Emirates Holidays clearly state that minors under 18 may NOT travel to Dubai unless accompanied by a parent ONLY - not consent with another adult or even a sibling - ONLY a parent. The website is smart enough to prevent you from selecting a room where a minor is not sharing with an adult, but they are perfectly happy to accept tens of thousands of rands in payment without disclosing a crucial immigration rule that makes the trip impossible. I have previously travelled internationally with a child who is not related to me, and with the correct consent documentation this has never been a problem. Globally, only four countries enforce this strict requirement that a minor cannot travel without a parent — not even with an adult sibling, guardian or authorised adult. If Emirates holidays specifically operates with travel to Dubai, why do they not disclose this rule clearly before taking payment?? NOT on the website, NOT during the booking process, and NOT even in the visa section. The visa-application system (via a third party - VFS) does require minors (under 18) to apply with a parent - but this is in small print on a separate document. According to the consultant I spoke to, some travellers are even issued visas, only to be turned away and sent home upon arrival in Dubai because the child is not with a parent. This is absolutely unacceptable. What is even worse is that Emirates Holidays then takes zero accountability for this lack of disclosure. They are fully aware of Dubai’s immigration rules, yet they hide this information — and when the traveller needs to cancel due to their non-disclosure, they offer only a 50% refund, because of the "option booked". This is not customer service — it is daylight *******. This will be the last time I ever book with Emirates or Emirates Holidays or recommend them. A premium brand should offer premium transparency. Instead, they deliver hidden rules, denied responsibility, and financial loss for the customer.
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Dale O
1 reviews | Active since Mar 2014
15 Nov 2025, 14:25
Emirates Holidays Misleading Information & Shockingly Unfair Refund Policy
I booked a trip to Dubai through the Emirates Holidays website — full package including flights, accommodation, and transfers. At no point during the booking process does Emirates Holidays clearly state that minors under 18 may NOT travel to Dubai unless accompanied by a parent ONLY - not consent with another adult or even a sibling - ONLY a parent. The website is smart enough to prevent you from selecting a room where a minor is not sharing with an adult, but they are perfectly happy to accept tens of thousands of rands in payment without disclosing a crucial immigration rule that makes the trip impossible. I have previously travelled internationally with a child who is not related to me, and with the correct consent documentation this has never been a problem. Globally, only four countries enforce this strict requirement that a minor cannot travel without a parent — not even with an adult sibling, guardian or authorised adult. If Emirates holidays specifically operates with travel to Dubai, why do they not disclose this rule clearly before taking payment?? NOT on the website, NOT during the booking process, and NOT even in the visa section. The visa-application system (via a third party - VFS) does require minors (under 18) to apply with a parent - but this is in small print on a separate document. According to the consultant I spoke to, some travellers are even issued visas, only to be turned away and sent home upon arrival in Dubai because the child is not with a parent. This is absolutely unacceptable. What is even worse is that Emirates Holidays then takes zero accountability for this lack of disclosure. They are fully aware of Dubai’s immigration rules, yet they hide this information — and when the traveller needs to cancel due to their non-disclosure, they offer only a 50% refund, because of the "option booked". This is not customer service — it is daylight *******. This will be the last time I ever book with Emirates or Emirates Holidays or recommend them. A premium brand should offer premium transparency. Instead, they deliver hidden rules, denied responsibility, and financial loss for the customer.
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