NPS Score
-100
Recommended: Unlikely
Mar '26 - Sep '26
Frequently Asked Questions About Eminent Door and More
How is Eminent Door and More rated on Hellopeter?
Hellopeter has tracked Eminent Door and More across 2 reviews. Eminent Door and More hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Eminent Door and More? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2026
Excellent service
I have had a great experience working with Eminent Door & More. Their doors are manufactured to a high standard, with excellent attention to detail and quality workmanship. Communication is professional, lead times are clearly communicated, and the finished products meet customer expectations. I would confidently recommend Eminent Door & More to anyone looking for quality custom doors and reliable service." — Theunis Hansie, THS MAINTENANCE
1 reviews | Active since Jun 2026
Excellent service
I have had a great experience working with Eminent Door & More. Their doors are manufactured to a high standard, with excellent attention to detail and quality workmanship. Communication is professional, lead times are clearly communicated, and the finished products meet customer expectations. I would confidently recommend Eminent Door & More to anyone looking for quality custom doors and reliable service." — Theunis Hansie, THS MAINTENANCE
1 reviews | Active since Jun 2020
Endless Promises, Inferior Workmanship, and Refusal to Honour Commitments
My experience with Eminent Doors has been deeply frustrating, financially prejudicial, and wholly unacceptable. In January 2026, I approached the company to design and manufacture a specialised three-panel barn door. I was assured by the salesperson, Walter, that this could be done. A quotation was provided, and I paid the full amount upfront. From that point onward, communication deteriorated significantly. Weeks passed with no confirmation of payment received, no updates, and no indication that work had even commenced. Only after repeated follow-ups was I informed that Walter had been dismissed due to non-compliance. Despite this internal issue, I was reassured that my order would proceed—however, delays continued with little to no proactive communication. The doors were eventually only installed on 21 February 2026—approximately one month after the order was placed. On the day of installation, the appointed installer, Wesley, raised serious concerns that the doors were untreated (unsealed), advising strongly against installation due to the high risk of damage—particularly with pine. Relying on the professional advice of Eminent Doors’ own installer, I arranged, at my own cost, for the doors to be sealed using Woodoc, a premium and costly product. I also paid R350 in cash for delivery. Shortly thereafter, the situation deteriorated further. Wesley then informed me that he could not proceed with further work due to a dispute with Eminent Doors and refused to continue any installations for them. I was left to manage communication between their internal parties, as no one from the company took ownership of the situation. A replacement installer—who was in fact the individual who manufactured the rail—attempted the installation. While well-intentioned, he was not a professional installer. The result was catastrophic: the doors failed on the very same day, coming off the rails, damaging my walls, and breaking due to both defective design and poor installation. A full complaint was formally lodged with the owner, Nathan du Toit, on 22 February 2026, supported by video evidence. Nathan du Toit attended my property on 26 February 2026 to inspect the workmanship. During this visit, he acknowledged that the quality of the doors was inferior and gave his personal assurance that he would rectify the situation fully—placing his company’s reputation on the line and committing to resolve both the workmanship and installation issues. This assurance has not been honoured. As of 27 March 2026—over a month later—there is still no resolution. Instead, I have been met with ongoing delays, inconsistent communication, and a series of excuses, including operational and relocation issues. Nathan du Toit has now offered to refund only the cost of the doors, on condition that they are first removed from my property. He has refused to compensate for any additional costs incurred, including: Delivery fees (R350, paid in cash) Woodoc sealing (approximately R1,200) This leaves me out of pocket by approximately R1,550, with damage to recently painted walls, and no usable product. Furthermore, given the pattern of broken promises, I have zero confidence that even this limited refund will be honoured once the doors are removed. It is entirely unreasonable that a customer should suffer financial loss due to a company’s internal failures, defective workmanship, and inability to deliver on what was contractually agreed. The additional expenses were incurred purely on the advice of their appointed installer—not by my own discretion. In summary, my experience reflects: A complete breakdown in communication Serious internal instability within the company Inferior workmanship and fundamentally defective product design Failure by the owner, Nathan du Toit, to honour his personal commitments A refusal to take full accountability for financial losses incurred I strongly caution others against engaging with Eminent Doors. This experience has been characterised by endless promises and very little delivery—and now the added frustration of being forced to consider legal action to recover my full costs, along with the time-consuming process of lodging formal complaints with the National Consumer Commission and/or the Consumer Goods and Services Ombud in order to seek appropriate redress. It is particularly concerning that this company reflects highly favourable reviews on Google, which played a significant role in my decision to engage their services. Based on my experience, this does not align with the level of service, workmanship, or accountability I have encountered. At the core of this matter, after two months of ongoing engagement and repeated follow-ups, my expectation remains simple and reasonable: a properly functioning door, manufactured and installed to an acceptable standard, as originally agreed. I did not enter into this transaction to pursue refunds, incur additional expenses, or be forced to start the process from the beginning. It raises a broader and important concern—when a service provider undertakes a commitment, particularly one that is paid for upfront, there is a reasonable expectation that such commitments will be honoured fully, professionally, and without causing loss to the client. Unfortunately, that has not been the case here.
1 reviews | Active since Jun 2020
Endless Promises, Inferior Workmanship, and Refusal to Honour Commitments
My experience with Eminent Doors has been deeply frustrating, financially prejudicial, and wholly unacceptable. In January 2026, I approached the company to design and manufacture a specialised three-panel barn door. I was assured by the salesperson, Walter, that this could be done. A quotation was provided, and I paid the full amount upfront. From that point onward, communication deteriorated significantly. Weeks passed with no confirmation of payment received, no updates, and no indication that work had even commenced. Only after repeated follow-ups was I informed that Walter had been dismissed due to non-compliance. Despite this internal issue, I was reassured that my order would proceed—however, delays continued with little to no proactive communication. The doors were eventually only installed on 21 February 2026—approximately one month after the order was placed. On the day of installation, the appointed installer, Wesley, raised serious concerns that the doors were untreated (unsealed), advising strongly against installation due to the high risk of damage—particularly with pine. Relying on the professional advice of Eminent Doors’ own installer, I arranged, at my own cost, for the doors to be sealed using Woodoc, a premium and costly product. I also paid R350 in cash for delivery. Shortly thereafter, the situation deteriorated further. Wesley then informed me that he could not proceed with further work due to a dispute with Eminent Doors and refused to continue any installations for them. I was left to manage communication between their internal parties, as no one from the company took ownership of the situation. A replacement installer—who was in fact the individual who manufactured the rail—attempted the installation. While well-intentioned, he was not a professional installer. The result was catastrophic: the doors failed on the very same day, coming off the rails, damaging my walls, and breaking due to both defective design and poor installation. A full complaint was formally lodged with the owner, Nathan du Toit, on 22 February 2026, supported by video evidence. Nathan du Toit attended my property on 26 February 2026 to inspect the workmanship. During this visit, he acknowledged that the quality of the doors was inferior and gave his personal assurance that he would rectify the situation fully—placing his company’s reputation on the line and committing to resolve both the workmanship and installation issues. This assurance has not been honoured. As of 27 March 2026—over a month later—there is still no resolution. Instead, I have been met with ongoing delays, inconsistent communication, and a series of excuses, including operational and relocation issues. Nathan du Toit has now offered to refund only the cost of the doors, on condition that they are first removed from my property. He has refused to compensate for any additional costs incurred, including: Delivery fees (R350, paid in cash) Woodoc sealing (approximately R1,200) This leaves me out of pocket by approximately R1,550, with damage to recently painted walls, and no usable product. Furthermore, given the pattern of broken promises, I have zero confidence that even this limited refund will be honoured once the doors are removed. It is entirely unreasonable that a customer should suffer financial loss due to a company’s internal failures, defective workmanship, and inability to deliver on what was contractually agreed. The additional expenses were incurred purely on the advice of their appointed installer—not by my own discretion. In summary, my experience reflects: A complete breakdown in communication Serious internal instability within the company Inferior workmanship and fundamentally defective product design Failure by the owner, Nathan du Toit, to honour his personal commitments A refusal to take full accountability for financial losses incurred I strongly caution others against engaging with Eminent Doors. This experience has been characterised by endless promises and very little delivery—and now the added frustration of being forced to consider legal action to recover my full costs, along with the time-consuming process of lodging formal complaints with the National Consumer Commission and/or the Consumer Goods and Services Ombud in order to seek appropriate redress. It is particularly concerning that this company reflects highly favourable reviews on Google, which played a significant role in my decision to engage their services. Based on my experience, this does not align with the level of service, workmanship, or accountability I have encountered. At the core of this matter, after two months of ongoing engagement and repeated follow-ups, my expectation remains simple and reasonable: a properly functioning door, manufactured and installed to an acceptable standard, as originally agreed. I did not enter into this transaction to pursue refunds, incur additional expenses, or be forced to start the process from the beginning. It raises a broader and important concern—when a service provider undertakes a commitment, particularly one that is paid for upfront, there is a reasonable expectation that such commitments will be honoured fully, professionally, and without causing loss to the client. Unfortunately, that has not been the case here.