Very very poor service

I have been calling the municipality every month for probably over two years now requesting my account statement, none of the consultants seem to be able to send me an email with just my statement. I mean one lousy email.each time it's the same thing, can you give us your email address? ????. Funny thing is I get calls almost daily from them about my account being in arreas, and I keep asking, to which account number am I expected to pay and using which reference because I have never seen a statement. I don't even know how much I owe at this point. One even suggested that they'd sms me the account details. With so much ***** in this country you expect me to deposit into an account number given by an employee in an sms. So you can sms but can't email??