Unfair electricity disconnection

<p>Yesterday ( 15/06/2016) whe received a sms from the smart meters team that stated whe have a high negative balance on our electricity and that they are going to transfer the money to our Emfuleni rates and taxes account. This morning (16/06/2016)@ 4am our electricity was disconnected. When whe phoned the smart meter team at first they couldn't understand the negative balance and now all of a sudden after a huge discussion whe owe them R8000. I have all the statements as well as proof of payment. I don't understand where they get the huge outstanding amount from. The staff are rude and not qualified to give us an answer. It's either "eish" you need to call back tomorrow it's a public holiday or I don'the know what the problem is I can't give you aneed answer. </p> <p>So now this is my problem and whe are sitting without any electricity.</p>