RATES AND TAXES REFUND WITHHELD BY EMFULENI AFTER THE HOUSE WAS SOLD!

Good day,

I am disgruntled by the service we receive from the Emfuleni Municipality Rates and Taxes offices. I went to their offices in August 2024 to request a refund after I have sold my house located in PalmSprings. The lady by the name of Lerato gave me attitude, telling me that they will only process the refund after a period of close to 3 months and I was fine with it even though I highlighted to her that i am permanently leaving for KZN. She asked that I leave my ID and the banking details, of which I did. Time went by and no refund to my account. I had to take leave and go back to their offices at the end of February 2025. She gave me the very same attitude telling me that I shouldn't be asking for assistance in English, bear in mind she is Sotho and I am Zulu. Neither one of us understand the language we both speaking. I tried Sotho, then she shouted at me telling me why did I start in English and I explained that I thought it was the best way I can express my enquiry. She said I should ask the attorneys to get into the Rates and Taxes website and complete the forms there and remove my banking details and put theirs. They did that and sent her proof, but when I call her after that, she is shouting and telling me I should STOP calling her, since she's working in the streets in a Municipality Project which she did not disclose but was going back in the office in the past week (3rd week of March) and I waited.

I tried calling her today, she's reprimanding me for calling her constantly and I only called her today since our last communication.

I am now stuck with no help from anyone, because they clearly stated that they do not use land-lines, hence she gave me her cellphone.

I am now worried whether the funds were withdrawn without me knowing about it or not, since I am no longer receiving the statements.

PLEASE HELP!