Pre-paid meter paid in full - No meter installed.

Good day<br> <br> We paid for a pre-paid meter on the 02/03/2015. It was arranged that an appointment will be made with us when the meter will be installed. We still have not received the meter nor has the municipality contacted us regarding this.<br> Taking time off at work to sort this is difficult but I took time off on the 31.04.2015 and went to the Municipality AGAIN to find out what is going on. The answers I received was that I will be contacted the following Monday - which I was not and had to phone again trying all numbers for them seeing that the phones are constantly busy or left of the hook. Eventually I received the telephone number of Mr. David Mulder which also said he will contact me back regarding the situation and he did not. I have phoned him again but only received voice mail on which a message was left requesting feedback. <br> Up to date we have not received feedback regarding the meter which was paid for in full two months ago nor have we received the meter. <br> Is this the service I am paying for every month? Will we be receiving our pre-paid meter in 2015 or should we insist on our money back?<br> <br> Regards