Our prepaid electricity meter blocked from buying electricity.

<p>Good day.</p> <p> </p> <p>I would like to express my disappointment in Emfuleni municipality.</p> <p> </p> <p>Sunday 2nd July 2017.</p> <p> </p> <p>My hubby tried to purchase R100.00 worth of electricity from Unipin via FNB cellphone banking.</p> <p> </p> <p>He received an sms stating,"Munic used R100.00 towards arrears. Prepaid meters. Arrears: R100.00. FNB ***. Munic ref: ********** . Queries? Contact Municipality".</p> <p> </p> <p>He had to pay an amount of R290.00 over and above the R100.00 of prepaid electricity that we initially were intending to purchase.</p> <p> </p> <p>He has paid all levies, water, electricity, rates and taxes upto date.</p> <p> </p> <p>We reside in Chayil Complex in Bonane, Vanderbijlpark.</p> <p> </p> <p>We phoned the Municipality and the lady at the office could not assist us due to her not having sufficient access to the munipality system.</p> <p> </p> <p>My hubby went to the customer service centre and they couldn't assist him. They gave him a contact number to call but it just rings.</p> <p> </p> <p>Please assist us. We are being treated unfairly.</p> <p> </p> <p>Your assistance would be much appreciated.</p> <p> </p> <p>Kind regards.</p> <p> </p> <p>Sarisha.</p>