I would like a apology in writing from her

We made a arrangement with Zolani to make payment for 8 months R605 plus current amount to get up to date with our water and lights. BEFORE ANY NOTIFICATIONS RECEIVED. We didn't receive any final warning and so our lights was switch OFF ON 4 June 2015. We went to Vanderbijlpark offices and they said the WILL SWITCH IT ON that Friday. RESULT: WE HAD TO SLEEP IN A GUESTHOUSE BECAUSE IT WASNT SWITCH ON AS PROMISED. (Reason being we didn't get in direct contact with Zolani but we HAVE email nkoasaki and sepati WHO ALSO CAN RECEIVE EMAILS. we paid as arranged for 2 months now already. WE HAVE THE PROOF<br> <br> So my mom went to pay R1500 today, and spoke to FRANK, Frank said we should speak to Kedeboni, my mom did, but her arrogance towards us is just UPSETTING. Who gives her the right to be like that. She laughed in my mom's face and wasnt pleasant at all. Is this what it comes to. Being humiliated and being treated like ****? <br> <br> I would like a written letter where she gives my mom Corrie Windt a apology. And i would like to know what's going to happen with her as this is very important to know she won't treat others like this AGAIN.<br> <br>