Extremely annoyed

Hi,

I trust this finds you well.

I have issues with my Water and Lights account. I have been up and down trying to fix it but nothing and now I received a letter to contact the municipality contact centre/the finance manager who doesn't answer calls nor respond to emails. I unfortunately can't visit the center since I'm in hospital.

The problem is that the municipality doesn't do meter readings they estimate the water bill and mine was around R8000 3/4 months ago and I went to enquirer about it and they told me to take pictures of the meter every month and I have been doing that and paying the amounts I have always paid monthly hoping this will be fixed soon but nothing now I'm told that they will disconnect the services.

Can we please verify the issue and I don't mind paying the difference if I have to, but after the meter readings and not the estimated amounts. I can't owe around R8000 for water when I'm staying alone and don't even use water that much or even electricity.

I was told to visit Metsi a Lekoa and I was told to go to the municipality contact center and now I don't know who's supposed to fix the issue because I've been sent everywhere with no resolution.