Emfuleni Municipality is absolutely ***********!

Emfuleni Municipality is absolutely ***********! We currently selling our house and the figures to be sent from the municipality to attorneys have been pending since 5 March 2020. Yes, I'm well aware we were under lockdown for about 5 weeks- but even before the lockdown when you'd call the call centre you get told the systems are down. How are your systems down every single day?? Post lockdown we still not getting through to the municipality. What does one have to do to get any service from Emfuleni??