cannot get through to call center

My bill was erroneously into the wrong account. in order to sort this out, i need to call the call centre. i have been trying to call the Emfuleni Municipality call centre for 4 consecutive days but i cannot get through. the call centre line redirects me to a recording of the office hours and the i get cut off. i have been calling during the appropriate office hours, but i get redirected to the office hours recording and then get cut off.<br> kindly assist in rectifying this matter.