Bad Attitude

<p>On the 10th of June 2017 I made a call to the call centre (water and sanitation) with regards to one of my buildings been flooded in the Vereeniging area due to a leak stemming from a municipal pipe line and to my amaze the call centre agent that took my call indicated that he is unable to tell me how soon a team will be dispatched to resolve the problem and then hung up. It’s not what he told me that is the problem but the manner in which he responded. I called back hoping to find a different call centre agent or perhaps a manager but was back to "Gift". Once again I was spoken to rudely and to add more injury to insult he indicated that I am trying to undermine him and that I am rude and have no respect for him???? Whatever happened to "Customer is KING"? He also indicated that it is the weekend so why would I expect to speak to a manager!!!! So unprofessional. After that he hung up AGAIN!!!! I have been a resident in Vereeniging for almost 20 years and I am totally upset with the treatment from this individual. I hope that some action will be taken and that the municipality engage with service providers to train employees on customer care amongst other areas of importance </p>