Unpaid Claim

I would like to take this opportunity and give a review for the above mentioned company. I have submitted a claim and it was declined due to reasons that the finger prints on the deceased application do not match with the ones's that Home affairs has! This policy commenced in 2021 and was deducting straight from SASSA and only at the claim stage we as a family being told that the finger prints do not match which is very strange as they look very much similar , the one on the BI form and the one from the Emerald Application Form. This is not the 1st time im encountering rejection from this company as all my claims are never paid. This particular one is not even mine however I am the beneficiary to my Brother in Law. Having said that I will not rest till I get a document from Hanis stating these findings as I cant just their word of mouth . This company made all the necessary investigation about me and everyone confirmed that I took care of the funeral arrangements and now they coming with this non-sense finger print issue which, if so why do they not put measures in place to verify the authentication of biometrics when commencing the policy. Policy no:DFA3-012642 ID no. ***