Unhappy client

Good morning

This is the 5th time trying to get hold of you, I made a claim on Monday the 18th recieved an email that says "good day We acknowledge your email below dated 2022/07/18 thank you. Please note your email has been forwarded to a Claim assessor who will be assessing the claim.

The Claims Assessor will be in contact with you, should we require any further documentation." On the very same day the 18th I received a call from one of your consultants confirming that she got a claim and documents, even today the money is not there and noyone is explaining anything to me, we join funeral cover so that if something happens we know we are secured. Now we must fall into debts because you don't wanna pay out the cash, if we miss one single payment we receive alot of calls cox it benefits you but now because it's time for you to pay out you must me begged to do your job.

I'll take this matter as further as I can this is so unacceptable,

The sad part is that they are not updating me on anything, the policy is up to date and the documents are in order and send. This is not how they need to treat their customers I think they need alot of customer service course because their assistance is very weak