Unable to burry our deceased to none claim payments

Emerald life is reaping the elderly off, that are getting SASSA pension. My father Jackson Muyeki has joined this insurance since 2013 and only in November 2023 their consultant went to his house and asked him to sign some documents saying that they are switching the underwriter so the policy will still be the same and my father signed it, and now he passed away and we tried to put a claim which they tell us that the policy has lapsed. How is that coz even when you see that November 2023 there was a replacement policy that was also opened and now they say he needs to have a waiting period of 6 months, so what happened to the old premiums he had for more that 10 years, now we've been waiting for money to bury my dad since last week Thursday and we have no money and they are giving us a ran around even today and the deceased is two week in a mortuary coz there no money to conduct the burial, we need this company to be exposed urgently and help us to get the money for burial please