The stakeholders bring company name to disrepute

@YourEmeraldLife Zukiswa and Cristal at Emerald Life Bellville Noble Park Branch treating people in mourning as if they were begging for soup and bread. The service was appalling to say the least. After a two hour wait before we could get to a consultant my mother was assisted by Zukiswa who was rude, unprofessional and full of herself as if Emerald Life was her mother's company. She simply stated that the stamp of one document was not visible and that she can't assist any further. This is after whole morning doing admin of finding out which documents are needed for Death Claim, going to the police station for certification and waiting on the queue for more than 2 hours. The behaviour was disgusting, shocking. I'm in dismay to think that after the loss of a life the people who promise to be there are the ones who turn their back on us in our darkest hour. I work in a client service industry and what we experienced today was shocking. Zukiswa points to Crystal to say that she is a new consultant and doesn't know much. My Aunt was assited by Crystal who accepted the same documents Zukiswa rejected and when we asked why the one consultant has no problem and the other accepts the same documents,there was no response. Crystal later changed her statement to say she told my aunt she must come back because the documents were not visible. My aunt has no recollection of this being said to her.