RE: Procrastination of payment for DPA3-***

It takes more than a month to process a claim with Emerald life.

First email to lodge claim was sent on the 11th of Feb, sent as much information as possible and asked for advise on the way forward. No response.

Second email was sent on the 22nd of Feb, no response. I eventually phoned the company to enquire as to what is happening and was then informed if outstanding documentation where this wasn't even communicated at all to the claimant.

I eventually obtained a list of the documentation needed and sent it off to the assessor. Few days later, documentation was still outstanding. Every single time it takes me to ask what is the status update before I get informed of documentation not being correct or outstanding. But I sent everything according to the list provided by Emeralds representative. This institution's morality and customers etiquette needs to be worked.

I am so upset because you might as well create an app where the client can process their own claim seeing that the staff has no interest in completing a task. How many ID's do you need to process a claim. I think that this is some sort of technique to delay payments.