NO PAYMENT FOR THE DEATH OF MY GRANDFATHER

Dear Sir/Madam,

I am writing to urgently follow up on a claim that was submitted on 07 April 2026 following the passing of my grandfather on 05 April 2025.

Despite the claim being submitted and all requested documentation, including proof of account, being corrected and resubmitted, payment has still not been made as of today, 20 April 2026.

We were previously assisted by Lindiwe Emarald, who confirmed that payment would be processed and deposited last week Thursday. However, no payment has been received, and all attempts to contact both her and the office have been unsuccessful.

This delay is unacceptable, and we request immediate confirmation of:

The status of the claim The reason for the delay The exact date of payment

Please treat this matter as urgent. If no response or payment is received within 48 hours, we will have no choice but to escalate the matter further.

Claimant details: Name: Teresia ID Number: ***