NEVER AUTHORISED THIS POLICY OR DEDUCTION

I am extremely angry and frustrated with Emerald Life because R230 has been deducted from my SASSA grant every month since June 2026, despite me never requesting, signing up for, or authorising this transaction.

I contacted Emerald Life on 15 June 2026 and spoke to Keitumetse regarding the matter.

What I was told made the situation even more concerning.

Keitumetse acknowledged that the information on the Emerald Life profile does not match my personal details. If my details do not match the profile, then I want to know:

Who opened this account?

Who authorised the deduction?

What documentation was used to register the policy?

How was my SASSA grant linked to this account?

I have repeatedly tried to cancel this unauthorised deduction, yet I am still losing R230 from my grant.

I cannot understand why Emerald Life is refusing to simply stop a transaction that I have clearly disputed and stated that I never authorised.

This is extremely serious because my grant is not disposable income. It is money I depend on for basic necessities. Every month that this deduction continues, I am being financially disadvantaged.

I am particularly concerned that this could be part of a broader scheme where vulnerable and elderly grant recipients are targeted through unauthorised insurance deductions.

I am demanding that Emerald Life:

1. Immediately stop the R230 deduction from my SASSA grant. 2. Provide me with the complete documentation allegedly used to open this account/policy. 3. Provide proof of the consent or mandate allegedly authorising the deduction. 4. Explain how the account was opened when the details on the profile apparently do not match my details. 5. Investigate how my SASSA grant details were obtained and linked to this policy. 6. Provide a full transaction history showing every deduction made since June 2026. 7. Refund every unauthorised deduction taken from my grant. 8. Escalate this matter to your *****/compliance department and provide me with a formal investigation outcome.

I am not asking for a favour. I am demanding that an unauthorised financial transaction involving my grant money be investigated and stopped.

It is deeply troubling that I, as the person affected, have had to spend so much time trying to cancel something I never authorised in the first place.

There must be accountability.

I am also requesting assistance from the Financial Sector Conduct Authority (FSCA) and any other relevant regulatory or law-enforcement authority if this matter is not resolved urgently.

I want to know who is responsible for this account and how this deduction was allowed to happen.

I am extremely angry, disappointed and financially distressed. I need this matter resolved urgently, and I need all money deducted from my grant since June 2026 returned to me.

I will not simply accept being told that nothing can be done while my grant continues to be reduced every month.

Stop the deduction. Investigate the account. Establish how this happened. Refund my money.