********** policy

I am extremely appalled by the level of service provided here with this service provider , the number of ********** policies open on behalf of customers is concerning. In 2020 my mum took a top up policy for her extended family of two members and was assured that this was sorted and is only for two additional members . So she sat back and contineusly paid for her policies, only for her to realise that there are two Premiums going out to Emerald Life , at first she though it was because of the two members she joined for . Until she took the initiative to review the policies only to find that an she has been paying for an additional member she does not know , and has been paying from 2020 R155. Fortunately we have the consultant's name who has **********ly added a member and without consent has authorised a direct debit from my mum's account .

I request for a swift response and explaination as I will be filling a ***** charge against the company and the consultant sanelisiwe sweetness Mkhize with the code :WKZN1508.

This has been a breach of alot of consumer act and have violated my rights to provide consent . As a service provider I'm shocked how you can process an application and request debit order request without my consent nor knowledge.

I request a clear explanation a full refund of all premiums made, compensation and disciplinary action to be taken against the consultant . I'll be opening my ***** case with the South African police service , and take it up further with my Lawyer as the trust has been completely broken and will be reaching out to the commissioning body for FSP with my concerns

I request an update within 24 hours. As I am going to be taking this to ENCA as this is not right .people need to know what work ethics you as a compa6 have