********** policy

I discovered a ********** policy created with my ID number that was deducting off my persal from May 2020 until I discovered it in October 2020. It was created during lockdown when I was not receiving my payslips. I had reported it to the East London branch on the 20th October 2020 and I was told that my refund will be deposited within 10 work days. It has been 12/13 working days and still no refund. I call the call center and they say my refund has been approved but the managers has not released the funds yet. These people are not taking the ***** and refunds of the ****** money seriously. I am disgusted that I have to spend R100s of Rands in airtime to keep calling to ask why my money is not in my bank account and I cannot get any proper feedback. The policy was deducting R362 for 6 months already and I want my money.