EMERALD LIFE IS DESTROYING MY FAMILY

I am writing this complaint about emerald life in total disappointment & anger that since I have been with emerald life for 3 whole years with policy number CA***4 and now that a death has occurred as it will always come, Emerald life is not only frustrating & stressing me out but it is also coming between me and my family.

since I have put on a claim with Emerald life, they have been calling distant and some extended family members that i am not even fami**** with and ones that would not even speak well of me as its known that in our black families sometimes we don't get along, as every family has its fair share of family politics

what i am mostly upset about is that when Emerald life sends its people to do field work to sign us up as policy holders and cover our family members, they do not advise us of the abuse and inconvenience that they as a company are going to subject us to when they should pay out the claim, no one tells us that they will have to humiliate us by going around calling everyone in our family, extended family, and even friends asking very personal and uncomfortable questions about us to people that don't know us well or even wish us well all in hopes of not paying out the claim.

today is over a week since the funeral has taken place, a funeral we had to do with borrowed money even, when we couldn't do the burial with as much dignity as we had hoped for cause that's what Emerald life promised they want for their clients but i am finding this all to be a lie with my circumstance.

now with the way Emerald life has been calling my entire family, i am hearing Gossip and bad talk about me going around because now even the person that's been busy harassing my family has given everyone an impression as if this policy was taken in secret and solemnly for financial gain... now everyone is busy asking if this was a life cover and are saying the cover is for an amount 5 times larger than the one i took out.

his Emerald life policy has not only been a pain to me but it has now come between me and my family and is now destroying my character amongst my family too.

I regret ever taking up the policy cause I feel like it was presented to not only to myself falsely but to everyone else as i am seeing that no one has anything nice to say about it cause it really doesn't serve the people but rather destroys families in hopes that they will find gaps not to pay...

I don't know not pay how as I have never missed a premium with them and I have never personally did anything to them for them to be ruining to my family like they are now