Emerald life is a **** and a ***** !!!!

I am writing to lay a complaint about Emerald life Funeral Insurance and Wealth Creator(Emerald Life (Pty) Ltd utilise Master ID ***4 and user code 8545.8547 and 8627).

A ********** policy was opened on my behalf by one of Emerald life's employees, falsely filling in information on my behalf without any authorisation from me nor my knowledge which led to the company deducting monthly premiums of R364.00 directly from my persal starting from the month of May 2020 till Now.

In May 2020 I called them to cancel the premiums from being deducted providing them that I had no knowledge of any policy with their company thus stating that it was **********ly opened. Emerald life did not stop deducting the premiums, instead they continued to debit even after I've called to cancel.

On the 28 of July 2020, I physically visited Emerald life offices in Bellville driving from Muizenberg wasting my petrol, I was helped by Zukiswa who promised me that they as Emerald life had no knowledge of the ***** and that their consultant who opened the account **********ly no longer works there. I requested they cancel the ********** policy and stop deducting( WHICH THEY SHOULD HAVE DONE FROM JUNE BUT FAILED TO DO SO) . They promised they would stop deducting and send me my money back immediately(WHICH THEY DID NOT DO) I spoke to the regional manager, Mr Thembisile Mabope who I met upon my visit to their offices He similarly to Zukiswa assured me that if I sent the required documents (bank statement and payslip) they would send the money back. He promised they would resolve the issue and give me a refund for all the deducted premiums but nothing happened!

On the 15th of August, Emerald life debited again, dispite telling them to close the policy and cancel the premiums as it is **********. I called their offices inquiring about this matter on the 18th of August, I was transfered to Zukiswa who still remembered me from my last visit, she promised to call me back on the same day which she did not do. I then called to ask for their manager, Thembisile Mabope who then copied me to an email asking their claims department how far they were with my claim, but they never got back to me I am still waiting for them to cancel the premiums and refund me .

I am overly frustrated with this matter and I want a refund of all the premiums they have deducted and for them to cancel the policy. I want action taken against the company. They croock and **** people. They are misleading and need to stop taking people for ****. We work hard to earn our money for them to take us for a ride.