Emerald life a ****!

Emerald life doesn't care about their clients, we submitted a lot funeral claim few weeks ago and they paid out insufficient funds R2000 instead of R20 000. I lodged a complaint where I was assisted by Mfundo in the complaints department and was told to wait pending investigation. I followed up sending emails with no response. I made phonecalls where I was told the person handling this matter was not available for the past two weeks. I have made over twenty phonecalls and was either directed to voicemail or line not getting through. I'm starting to believe that this company is a **** as they run around when they have to pay out but deducting premiums every month. Sad thing is they target pensioners who are either illiterate and have no means to follow up. I have asked to speak to managers and was told I would be called back even after threatening to take them to insurance ombudsman. This is by far the worst customer service ever. Having read their reviews it seems like this is a common problem. I don't think they have an idea how stressful this is. Planning a funeral without insurance paying out. I will not rest until the claim amount is paid up. Disgruntled and dismayed on how this matter is handled. Willing to even expose them to the media at this rate.