Emerald Life

After my relative passed away I submitted a death claim at Emerald Life on Monday 12-08-2024. On the 13-08-2024 I received a message indicating that my claim is being assessed. On 14-08-2024 I received a message indicating that my claim is under investigation and feedback will be made available after 14 days. Mind you we are suppose to bury on this coming weekend. This is against the undertaking that the claim will be paid after 48 hours. Today 15-08-2024 a deduction for a premium went through I had to reverse it using a bank app. Same day something very shocking happened I received a call from Emerald investigator who asked me immoral, *********, insenstive and embarrassing questions. Here under is the list of some of the questions asked: 1. Do you know the deceased who is so and so? 2. When did she die? 3. Where are the remains kept? 4. Where is she going to be buried? 5. When is she going to be buried? 6. Who else has contributed towards the funeral? 7. Provide a namelist of all family members who have contributed? This is an insult to the African culture. 8. How much have you contributed? Mind you these are the same people who are withholding my claim. This is humiliation in its best. 9. How are you related to the diseased? 10. Are you married? Please provide the name of your spouse. 11. Where is the mother of your spouse? 12. Where was the deceased staying before her death. 13. Where was the deceased staying before her death? 14. Who was paying for her costs whilst on death bed? 15. Who else amongst family members was paying for her costs whilst on death bed? 16. Give me the name of the institution where she died. These few questions i can remember. Within few minutes after this ordeal I discovered that one of the family members has been fried with similar questions. Mind you he has no relationship whatsoever with Emerald Life. Please note that in an African culture whoever is bereaved is always given a space to mourn the passing of a loved one in our case Emarald Life elected to violate our human rights. All this procedure was never disclosed to me when selling the product to me. Secondly all these insensitive questions were never asked to me or disclosed to me on inception of the policy in order for me to take uninformed decision. Lastly the claim has not been paid until now. I'm narrating my sad experience to the world especially the black majority to warn you and encourage you to cancel all your policies with Emarald Life before you get humiliated and embarrassed. My only response to this ordeal is to cancel all my policies with Emerald Life with immediate effect. Of which I have done today. I have also reported their unbecoming conduct to the Insurance Ombudsman, Financial Service Board and FAIS Ombudsman. My only observation is simple a life of a poor African woman has been abused whilst lying in a mortuary. Today I can conclude Emerald Life is victimizing unsuspecting ordinary people for the benefit of the few. I WANT TO APPEAL TO EVERYONE ESPECIALLY AFRICANS TO PULL OUT OF EMERALD LIFE BEFORE ITS TOO LATE.

BEFORE I FORGET LET ME INFORM YOU ALL MY RELATIVE WILL BE LAID TO REST IN A VERY DIGNIFIED WAY WITHOUT ASSISTANCE FROM EMARALD LIFE.