Bad, rude and slowest service

This is the most useless company you can get with the most rude staff you can get we've submitted a claim on the 2nd of June, than they said there's a document that's not clearly certified, so we resubmitted it again on 6 June, than the send us a response with someone else bank statement, saying that payment hve been made, this morning we called them, they claims department staff is so rude, the lady said that don't work on weekends, but this is coming for how long now, can you believe it.