Emerald Studio Menlyn Maine
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Emerald Studio Menlyn Maine
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
1|1 Reviews
Oct '25 - Sep '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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SIMPHIWE Z
1 reviews | Active since Oct 2025
30 Oct 2025, 15:44
Unfair Treatment and No Refund from Emerald Studio Menlyn Maine via Booking.com
Complaint Unfair Treatment and No Refund from Emerald Studio Menlyn Maine via Booking.com Complaint: I am very disappointed and frustrated by the way I’ve been treated by both the property owner (Elizabethe Nel) of Emerald Studio Menlyn Maine and Booking.com. I made a booking and paid for accommodation at Emerald Studio Menlyn Maine in Pretoria for Wednesday, 15 Oct – Thursday, 16 Oct 2025. I was driving from Limpopo to KZN but realized along the way that I wouldn’t manage to drive the full distance that night. Around 20:00, I went onto my Booking.com app to find a place to rest, and Emerald Studio Menlyn Maine showed as available. I booked and paid immediately. When I arrived at the property (before 21:00), I contacted the owner Elizabeth Nel (079...266). She answered and said I should have checked the policy before booking, and that they don’t accept guests after 20:00. She told me to “go find another place somewhere else,” and hung up the phone on me with an attitude. I explained that I had just booked through Booking.com, where her property still showed as available, and that R920 is a lot of money to lose but she simply refused to help. Later, on Monday, 20 Oct 2025 at 10:39, she sent me a WhatsApp message asking me to remove my negative review on Booking.com, promising to refund me afterward. She even said I was “not entitled” to a refund but would send it anyway. I removed my comment in good faith but since then, she has completely ignored my messages and has not sent my refund. Today is 30 October 2025, and I still haven’t received anything. My concerns are twofold: 1. Property Owner Conduct: The behavior of this owner is unacceptable — rude, manipulative, and dishonest. She took my money, refused me entry, and then promised a refund only to silence my complaint. 2. Booking.com System Flaw: Why does Booking.com allow users to book and pay for properties that are supposedly “closed” or “unavailable” after certain hours? If the listing had been offline after 20:00, I would have simply booked elsewhere. Instead, I was left stranded and out of pocket. I feel completely abused and ignored by both parties. Booking.com should take responsibility for hosting properties like this and protect customers from such ********* treatment. I urgently request that my refund for R920 be processed immediately and that this property’s listing be reviewed. If Booking.com cannot protect us as customers, I will no longer use the platform and will warn others to avoid both Booking.com and Emerald Studio Menlyn Maine. Booking confirmation number: 6421.335.206 Thank you.
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SIMPHIWE Z
1 reviews | Active since Oct 2025
30 Oct 2025, 15:44
Unfair Treatment and No Refund from Emerald Studio Menlyn Maine via Booking.com
Complaint Unfair Treatment and No Refund from Emerald Studio Menlyn Maine via Booking.com Complaint: I am very disappointed and frustrated by the way I’ve been treated by both the property owner (Elizabethe Nel) of Emerald Studio Menlyn Maine and Booking.com. I made a booking and paid for accommodation at Emerald Studio Menlyn Maine in Pretoria for Wednesday, 15 Oct – Thursday, 16 Oct 2025. I was driving from Limpopo to KZN but realized along the way that I wouldn’t manage to drive the full distance that night. Around 20:00, I went onto my Booking.com app to find a place to rest, and Emerald Studio Menlyn Maine showed as available. I booked and paid immediately. When I arrived at the property (before 21:00), I contacted the owner Elizabeth Nel (079...266). She answered and said I should have checked the policy before booking, and that they don’t accept guests after 20:00. She told me to “go find another place somewhere else,” and hung up the phone on me with an attitude. I explained that I had just booked through Booking.com, where her property still showed as available, and that R920 is a lot of money to lose but she simply refused to help. Later, on Monday, 20 Oct 2025 at 10:39, she sent me a WhatsApp message asking me to remove my negative review on Booking.com, promising to refund me afterward. She even said I was “not entitled” to a refund but would send it anyway. I removed my comment in good faith but since then, she has completely ignored my messages and has not sent my refund. Today is 30 October 2025, and I still haven’t received anything. My concerns are twofold: 1. Property Owner Conduct: The behavior of this owner is unacceptable — rude, manipulative, and dishonest. She took my money, refused me entry, and then promised a refund only to silence my complaint. 2. Booking.com System Flaw: Why does Booking.com allow users to book and pay for properties that are supposedly “closed” or “unavailable” after certain hours? If the listing had been offline after 20:00, I would have simply booked elsewhere. Instead, I was left stranded and out of pocket. I feel completely abused and ignored by both parties. Booking.com should take responsibility for hosting properties like this and protect customers from such ********* treatment. I urgently request that my refund for R920 be processed immediately and that this property’s listing be reviewed. If Booking.com cannot protect us as customers, I will no longer use the platform and will warn others to avoid both Booking.com and Emerald Studio Menlyn Maine. Booking confirmation number: 6421.335.206 Thank you.
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