Worst holiday ever at the Emerald River Resort

My family and I were booked at the River Resort from the 27 - 30 December 2015. I had been to Emerald on 2 occasions as a day visitor and had a pleasant experience. We celebrated Christmas in Mpumalanga then drove to Emerald on the 27th. After several hours of driving we could not wait to check in and rest. At the reception we received very very bad service. Seeing that my parents were very tired and my father's health was not good I decided to let it go so that he can go and rest. When we got at the chalet we could not believe the state of the chalet. It was dirty, the floor tiles were eroded, one of the toilets was leaking, one of the kitchen sinks was also leaking, the coaches were very dirty, the tv was not working well, the fire alarm went off twice (over 2 days) because we were taking a shower and took forever for the security to attend to it, the lounge curtains needed to be replaced etc. On the day we arrived the lady at the reception refused to change our chalet, saying that all of them look the same. I feel this was **************** because we didn't get value for our money. I took pictures of all these things im talking about.