The place is not safe at all

My fiance and I made a booking to the Resort from 1 July to 3rd July to celebrate my birthday. We arrived on the 1st around 15:30 and checked in , we then went off to buy food came back at 18h00 and stayed in our chalet.The next morning on the 2nd we woke up had breakfast and prepared to go to aqua dome, I went to the car to check for my wig and to my surprise the car was broken into And our belongings were ****** including the car bettery, we then called security ,upon arrival they made us write a statement and that was about it ,They didn't even ask if we are fine or anything they just said "you saw the boards we are not liable" we will call the police for you. We spend the whole day having to call insurance trying to get help to tow the car , not even once did they come to check are we still safe?since our car has been broken do we have an alternative transport to home?, they just didn't care.so many things didn't add up as to how it happened as this is an access controlled area where all vehicles are searched. We were not checking out that dat but because of safety and the attitude of the security we ended up checking out on the day . It was the worst experience ever the place is really not safe and to make it worse the security does not even care. Though they took the statement they didn't even explain to us what the process was. My fiance and I were all alone in the chalet feeling unsafe, I require answers from Emarald this is not right and so many things don't add up.at some point the security guard was saying these things happen slot and the one was saying this is a rare case