1 reviews | Active since Nov 2013
The Deal Advertised on Groupon Has Hidden Charges
It is bad business practice to hide the costs related to a purchase.<br> <br> I bought a deal on Groupon... and after payment for the deal, HIDDEN COSTS SURFACE!!!<br> <br> Lame excuses come up about rearranging the room to meet my needs... The original state of the rooms isn't communicated to potential customers... So why does there need to be an extra charge to get a room in a state that is ordinarily considered standard???<br> <br> It would be fair to warn customers so that they don't waste their money on ************ service providers (like this one). Be fair to your customers - it is the right thing to do.<br> <br> THEN YOU HAVE EMPLOYEES WHO WILL GIVE THE CUSTOMER ATTITUDE.<br> <br> But carry on, run your company to the ground... It should satisfy you right???
Thank you for taking Cel-Marie Baxter our Rooms Division Manager's phone call earlier.
The cost difference between the rooms was for the conversion from a Twin to a Double room. Your booking has been confirmed for a Double Room without the conversion cost. Our apologies for any misunderstanding. We look forward to your visit, and trust you'll enjoy your stay with us.
Thank you for taking Cel-Marie Baxter our Rooms Division Manager's phone call earlier.
The cost difference between the rooms was for the conversion from a Twin to a Double room. Your booking has been confirmed for a Double Room without the conversion cost. Our apologies for any misunderstanding. We look forward to your visit, and trust you'll enjoy your stay with us.