She stayed calm even though I was wrong

We stayed at Emerald this weekend for our anniversary. Our kids were with as it's a great family resort. We enjoyed the aquadome, animal park etc. I realized that I never got my license back from reception and went back to get it. They didn't have it and assured me they gave it back. It wasn't in my wallet or in my bag or anywhere so I \knew\" they had to have it. I was completely impatient and insisted they check the security cameras and I thought all this was due to a receptionist being totally under pressure and overwhelmed trying to handle peak check-in time by herself. While at the same time trying to sort out my issue. I left there on Sunday without it knowing I will have to apply for another one which takes long and costs money. I was very upset. Today for the first time I realized that my 4yr old wallet has a secret compartment behind the brand name. Who knows why or how or when, but I found my license in there. After everything I said and did I am completely embarrassed to write this letter. But knew I had to because Katryna handled everything so well. She stayed calm throughout even though I didn't.<br> I am sorry Katryna. I was wrong. I really am sorry. You were great."