Poor service delivery and pathetic plumbling

We just checked into a chalet this afternoon using a voucher on special deal offered by a third-party website.<br> <br> Upon checking in we were supposed to receive a R100 voucher per night stay towards dinner at one of the restaurants here.<br> As we are staying for two nights, we should have received both of these upon check in.<br> However, the receptionist did not have these and asked that we check later.<br> When we did, they were still not ready. Upon checking for the third time, the reception was closed.<br> <br> Now, upon returning from an outing, the toilet has a leak from somewhere I cannot identify and the lounge lights do not work.<br> <br> How does one continue to operate in this manner?<br> How will we be reimbursed for the the dinner vouchers?<br> Why is no one available for emergencies after hours?<br> When can I get a new chalet?