Poor Service

I booked the Bush lodge (Kubo) on 5th Nov 2017, upon arrival the unit was neat but didnt smell good, sofas and chair were all stained and wasn't clean to sit on. At around 10:30pm we had switch the lights off for bedtime with my 5yr old and 5month old baby in the bed with me when I noticed 2 bats flying around the room. I was horrified, as I do have fear for these creatures and I have kids with me. I had asked my husband to call reception and the receptionist on duty asked us if we have Doom with coz we must spray the bats (why would we carry doom to a 4 star chalet). we said No and then she said the house Guard will come and assist us. I did explain to her that I have a baby in the room and it made no sense to spray a deadly pesticide spray in the room where my baby is sleeping. In tears on the Phone i asked to be moved to the Hotel. So after a while she said we should come to the Hotel. So after 11pm Im taking my kids to the hotel when I arrive I get no apology, no nothing just my room cards. next morning NOTHING. I am so disappointed in the service from both the bush lodge and hotel. I never even saw a single person from management that were there to assist us. We do pay money for the stay but get treated as if was FREE. Hotel staff should be taught proper customer service and how to handle situations like this.