Poor customer ethics when resort at fault.

<p>Terrible experience. Checked in Sunday afternoon and was briefed with facilities and activities available. It was in reception where we decided to do the aqua dome on the Monday to have a longer experience with the kids and did the animal park and other activities on the Sunday. Reception advised that this is perfectly fine to do. On Monday upon checkout we are advised that the aquadome is closed. After waiting for 45 minutes for reception to give us feedback on their mess up we at are told we cannot get another stay or a refund. After driving 160,km to get here we are told the trip was in vain. Also waiting for a response after almost 2 months we finally get here to find the experience of a very customer ethics. Being in retail for 10 years and never complaining as I know the environment it is very disappointing for the resort not to accept the mistake of the staff and we now need to suffer. Deal was purchased on daddy's deals we were told we can get free vouchers to the bowling and animal drive of which we had already done yesterday. The entire reason for coming was the aquadome and sadly we leave now with disappointed kids and a terrible experience. Thanks to Karolina for trying and getting no where with your higher management </p>