Of the worst service i have ever experienced!!!! Ever!!

<p>I contacted Emerald casino in April 2016 and spoke to jessica to book three 6 sleeper chalets and paid a deposit. At the beginning of October i phoned just to confirm and was told of the consultants error and she old booked one 6 sleeper. she quickly appologised and booked two additional chalets and told me to send indicate on the confirmation provided that it was garentee only as i has previously in april provided my credit card details and paid a deposit now she comes back stating that the chalets are fully booked....i have confirmed with 18 people for the weekend from the 1st of december till the 4th.... what should i tell the other 12 people as this was not my error???>??... This is the worst experience ever!!!!!!</p>