Not recommended

My mother and stayed over at your hotel on Friday 20th November and we were extremely disappointed in the stay. <br> <br> Although you have extremely helpful and friendly staff, I feel as though they have to deal with unsatisfied guests because of poor management or lack of services. <br> <br> We got there very early on Friday morning, to battle to receive an early breakfast. Luckily the casino staff were helpful and we managed to get a cup of coffee - without no place to sit or a place to even buy a ****in. We sat at a slot machine to have a cup of coffee at 7am, not very welcoming. <br> <br> My mother then had to sit around waiting for a Wimpy or any restaurant/coffee shop to properly open so that she could get a breakfast...which was at 10:00! <br> <br> We then check in to our room, to find a remote that has probably never been cleaned, a few cobwebs in the room and a fridge that doesn't even work - not acceptable for a '4 star' hotel. The chocolates weren't even placed with thought, they were randomly placed on the bed side table, a 4 star hotel should at least make the effort to put it on the pillow and place a petal or something. <br> <br> With walking from the casino to the hotel, we got rained on, were worri