None existing security and poor communication and investigation on your part

I went to visit the Casino On Saturday, what was supposed to be a relaxing day out turned into a day from hell. When we left the casino and got to our car i was shocked to see that my car has been broken into. Not just broken into but the *****’s had enough time to clear everything inside my car and in my boot. (we went to look for security) NO security was insight. We came across 2 guards, one sitting inside of a security combi and another next to the combi. I told them my car has been broken into… We asked them where were they, where is the car security? Only to get informed by them that they do not look after cars but they rather operate boom gates. A Hilux was also almost ****** at the hotel at the same time as my car was broken into.

Clearly the have a security problem. Saturday I was told by a mister a security shift manager at Emerald that they are having a look at the Camera footage, I asked to see the footage but was I refused. I phoned the casino Sunday and yesterday Monday 21 Aug 2018, I asked to speak to a certain person in charge of security and left a message, I am still awaiting his call back after I was told he was in a meeting. I received a phone call from a worker just now 14:20 (21.08.2018) informing me that they have no suspects and that there is no footage of the break in etc- HOW IN THE WORLD can you even look for ANY suspects if you have nothing??? No video footage NO security guards in place NO visual spotting of the *********. The communication and security is pathetic on your part and I will surely not recommend a visit to your facility if the crime and theft is so high and still NO visible patrolling security. This is really unacceptable and I want proper feedback.